A 99.9% Server Uptime
Our shared website hosting platform is based on a steady, enterprise–class hardware architecture and a heavily tweaked Linux version. Thus, irrespective of what your site is, or how many site visitors you’ve got, or even in case there is a denial–of–service attack, our physical servers will stay up and running and your sites will stay accessible online.
All Linux shared website hosting services packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
In order to supply a good–quality hosting service, you can rarely depend on the default network configuration in a datacenter. We’ve set up our very own custom internal network in an attempt to ensure the best connection speed with the rest of the world.
And thanks to this, irrespective of which data centers you opt for: our USA based datacenter, our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter or our Australia based datacenter, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned money on the line, you cannot feel truly safe. That is the reason why, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. In case you don’t feel satisfied with our hosting service or in case you have to get a more robust hosting solution, such as a VPS web hosting services or even a dedicated servers hosting – you will receive your money back in full, with no obscure costs or return taxes.
24/7 Technical Support
If you have a web hosting firm, your customer service technicians are of supreme importance. This is why we have conscientiously picked a very qualified group of techs, each with several years of expertise behind his back. With their help, we offer 24x7 support with each of our hosting packages.
And not only that, we offer a 1–hour response time guarantee. All technical support tickets are answered in less than 60 minutes and our average ticket response time is just 20 minutes!